Terms and conditions

1. Agreement

These terms form a binding agreement between you and The Organization Learning Labs LLP (LLPIN ACV-6693), with its registered office at 48, Church St, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001, India ("OLL", "we", "us").

By accessing our websites, creating an account, clicking to accept, or taking an assessment, you agree to these terms. This is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature. If you accept on behalf of an organization, you confirm you are authorized to bind it, and "you" includes that organization.

Where OLL and your organization have signed a separate written agreement or order form, that agreement prevails over these terms to the extent of any conflict. Our privacy policy explains how we handle personal data and forms part of these terms.

2. Definitions

• Services: theorganizationlearninglabs.com, the OLL platform (platform.ollacademy.com), the admin portal (admin.ollacademy.com), the OLL Research library (research.ollacademy.com) and Ollie.
• Assessment: the Enterprise Capability Readiness Assessment and any other diagnostic we make available.
• DAP: the Development Action Plan produced for a participant.
• Participant: an individual who takes an assessment, whether self-enrolled or nominated.
• Customer: an organization that contracts with us or nominates participants.
• Content: our frameworks, competence blueprints, assessment items, reports, research and all other material we make available.
• Ollie: the AI assistant on our websites.

3. Accounts and eligibility

You must be 18 or older and competent to contract under the Indian Contract Act, 1872, and you must give accurate information. You are responsible for keeping your credentials secure and for activity under your account. Accounts are personal and may not be shared. Tell us promptly if you suspect unauthorized use.

4. Nomination and authority

Where a Customer or an individual nominates a participant, they confirm they have a genuine work reason and the authority to do so and to give us the participant's details, and that the Customer will tell the participant what the assessment is for. A participant is free to decline.

The Customer receives progress and completion information where it has authorized the assessment, and aggregated insight. Individual results and DAPs are released to the Customer only with the participant's consent, as set out in our privacy policy.

5. Acceptable use

You agree not to:

• copy, resell, sublicense or redistribute the Content, or use it to build a competing product;
• reverse engineer the Services, or scrape, crawl or bulk-extract material from them;
• use the Content or Ollie's output to train or improve any AI model, or try to extract Ollie's instructions or bypass its safeguards;
• upload malicious code, attempt unauthorized access, or interfere with the Services;
• misrepresent your identity, role or organization, or nominate someone without a genuine reason;
• post or submit anything unlawful, defamatory, obscene, infringing or harmful, or anything prohibited under the Information Technology Act, 2000 and the rules made under it;
• use the Services in breach of any applicable law.

6. Assessment integrity

Assessments are designed to be completed by the named participant, working alone, without recording, publishing or sharing the questions. Results obtained otherwise are not meaningful and we may invalidate them. Assessment items are confidential to OLL.

7. Results and how to use them

A single participant's result gives an individual-level view, not a verdict on a department or an organization. Decisions you take on the strength of any result remain yours, and you are responsible for complying with employment, equal opportunity and data protection law that applies to you.

8. Ollie and website content

Ollie is an automated assistant. Its replies are generated by an AI model, can be incomplete or wrong, and are not professional, legal, financial or employment advice. Research, articles and other website content are for general information. Check anything important with us before relying on it. Do not share sensitive personal data with Ollie.

9. Intellectual property

The Content, including the competence blueprints, capability architecture, assessment items, reporting formats, research, and the OLL and OLL Academy names and logos, belongs to OLL or our licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other law. Subject to these terms and any applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to use the Services and to use reports we issue to you internally for your own capability development.

Information you submit remains yours. You grant us the rights needed to operate the Services, produce your results and, in de-identified and aggregated form, improve our research and the assessment architecture.

10. Fees, taxes and refunds

Where an assessment, plan or programme is paid for, the price, billing frequency, payment terms and refund terms are those shown in the applicable order form, proposal or plan description at the time of purchase. Unless stated otherwise:

• prices are in Indian rupees and exclude GST and other applicable taxes, which are added at the prevailing rate;
• we issue a GST-compliant tax invoice for every payment;
• invoices for organizations are payable within the period stated on the invoice;
• refunds, where available, are made to the original payment method within the period stated in the applicable terms.

Nothing in these terms limits any right you have as a consumer under the Consumer Protection Act, 2019.

11. Availability and changes

We work to keep the Services available but do not guarantee uninterrupted access. We may change, suspend or withdraw features, and will give reasonable notice of material changes affecting a paid service.

We may update these terms. We will post the revised version here with a new date and, where a change is significant, tell account holders before it takes effect. Continuing to use the Services after that means you accept the updated terms.

12. Third-party links

The Services may link to websites or services we do not control. We are not responsible for their content, terms or privacy practices.

13. Disclaimers

The Services and Content are provided "as is" and "as available". To the extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise any particular business outcome, capability improvement or result from using the Services.

14. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with these terms is limited to the fees you paid us for the relevant Service in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited under Indian law.

15. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the Services, a nomination you make without proper authority, or your use of results in a way these terms do not permit.

16. Suspension and termination

You may close your account at any time. We may suspend or terminate access where you materially breach these terms, where required by law, or where continued access poses a security risk; where reasonable we will tell you first. On termination, the licence in section 9 ends and reports already issued may be kept for your internal use. Sections 7, 9, 13, 14, 15, 18 and 19 survive termination.

17. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action, or failure of public utilities or networks, other than payment obligations.

18. Governing law and disputes

These terms are governed by the laws of India. Please contact us first; we will try in good faith to resolve any dispute within 30 days.

• Organizations and business users: any dispute not resolved within 30 days will be referred to arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration is Bengaluru, Karnataka, and the language is English. Subject to this, the courts at Bengaluru have exclusive jurisdiction.
• Individuals acting as consumers: the courts at Bengaluru have jurisdiction, and nothing here prevents you from approaching a consumer commission or court where the Consumer Protection Act, 2019 allows you to.

19. General

• Entire agreement: these terms, the privacy policy and any order form or written agreement are the whole agreement between us about the Services.
• Severability: if any part is found unenforceable, the rest continues to apply.
• Assignment: you may not transfer your rights under these terms without our consent. We may transfer ours as part of a merger, acquisition or restructuring.
• No waiver: a delay in enforcing a right is not a waiver of it.

20. Contact and notices

Legal notices to OLL must be sent by email and to our registered office. We send notices to the email address on your account.

• Entity: The Organization Learning Labs LLP, LLPIN ACV-6693
• Email: [email protected]
• Phone: +91 76766 46518
• Registered office: 48, Church St, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001, India

For privacy questions and grievances, see the Grievance Officer section of our privacy policy.